AI Agent
Resolve conversations,
not just answer them.
The AI agent talks to customers on your channels, answers from your own content, looks things up in your systems and finishes the job. When a person is needed, it hands over with the context ready.
Your knowledge · Your systems · Your rules · Clean hand-off
Open at all hours
Customers get real answers at night, on weekends and at peak times.
Grounded in your facts
It answers from your content and systems, not from guesswork.
Knows when to stop
Clear rules for when a person takes over.
In the conversation
Natural answers,
then a person when needed.
The agent replies in the customer's language and tone. When the customer asks for a person, sounds unhappy, or the agent is unsure, a human takes over seamlessly.
Actions
It can look things up,
not just talk.
Connect your order, booking or account APIs, and the agent gives customers their real status instead of telling them to wait.
Capabilities
An agent you can trust with customers.
Controls for what it knows, what it may do, and when it stops.
Knowledge sources
Website, documents and FAQs.
System actions
Call your APIs during the conversation.
Guardrails
Topics and promises it must avoid.
Hand-off rules
When and to whom it passes the chat.
Tone and persona
Your brand voice, your name for it.
Every channel
WhatsApp, Instagram, Messenger and live chat.
Test before live
Try questions before customers see it.
Reporting
Resolution, hand-offs and gaps.
Results
See what it resolved,
and what it passed on.
Track how many conversations the agent finished on its own, how many it handed over, and why.
Getting started
From first test to live in a week.
Start with one channel and your most common questions.
-
1
Connect your knowledge
Help pages, policies and FAQs it should answer from.
-
2
Set the rules
What it may do, what it must not, and when to hand over.
-
3
Test it
Ask it real customer questions and refine the content.
-
4
Go live on one channel
Start where volume is highest, then expand.
Common questions.
What if the AI agent gives a wrong answer?
It answers only from the sources you connect and follows the rules you set. When it is not confident, it hands over instead of guessing. Reviewing hand-offs and unanswered questions shows where your content needs updating.
Can customers always reach a person?
Yes. You decide the hand-off rules, and asking for a person is always one of them.
Which channels does it work on?
WhatsApp, Instagram, Messenger, Telegram and live chat. The same agent can serve all of them.
Do we need developers to set it up?
Not for answering from your content. Developers are only needed to connect your own APIs, such as order lookups.
Watch the agent answer
your customers' questions.
Bring your ten most common questions. We will set up the agent with your content and test it with you.
Local team in Indonesia · Onboarding support included