For customer service teams
Support customers
on every channel.
Answer WhatsApp, Instagram, Messenger, email and live chat from one shared inbox. Let AI take the routine questions, and give your agents the context to solve the rest the first time.
Shared inbox · AI agent · Tickets & SLA · Reporting
Your order has shipped and is due to arrive tomorrow.
Faster first replies
Routine questions get an answer straight away, at any hour.
Fewer repeat contacts
Agents see the history, so customers do not have to explain twice.
A queue you can see
Supervisors know what is waiting, who is busy and what is about to breach.
One inbox
Every channel,
one queue.
No more switching between phones, apps and mailboxes. Conversations from every channel land in the same queue, assigned and timed.
In queue
14
Agents online
6
First reply
41s
Within SLA
| Customer | Last message | Agent | Window |
|---|---|---|---|
| DA Dewi Anggraini | Yes please, but I have a question about delivery… | Sari | 18h |
| BW Bayu Wicaksono | I transferred the invoice this morning | Finance | 21h |
| NK Nadia Kusuma | Thanks, that is clear now 🙏 | Rian | Closed |
| HP Hendra Putra | Can you ship to Makassar? | AI Agent | 23h |
AI agent
Routine questions,
answered instantly.
Order status, opening hours, return policy: the AI agent answers from your own content and systems, and hands over to a person when it should.
Capabilities
Everything a support team needs.
From the first message to a resolved ticket, in one workspace.
Shared inbox
Every channel in one queue for the whole team.
AI agent
Resolves common questions end to end.
AI assistant
Suggested replies and summaries for agents.
Tickets
Track issues that need more than one reply.
SLA monitoring
Timers, escalation and breach reports.
Customer profiles
History, orders and tags beside every chat.
Supervisor view
Live queue, agent status and workload.
Support reporting
Response times, resolution and SLA by team.
Tickets & SLA
Nothing slips past
its deadline.
Issues that need follow-up become tickets with an owner and a timer. The queue sorts itself by what is due next.
Getting started
Move your support over in days, not months.
Begin with your busiest channel and add the rest as you go.
-
1
Connect your channels
Start with the one that carries the most conversations today.
-
2
Invite your agents
Group them into teams and set their working hours.
-
3
Add your answers
Load your help content so the AI agent and quick replies can use it.
-
4
Set targets
Define SLAs and watch the queue in real time.
Common questions.
Will the AI agent answer things it should not?
You decide what it covers. It answers from the content and systems you connect, follows the limits you set, and hands the conversation to a person when it is unsure or the customer asks.
Can agents work from their phones?
Agents use beeoneten in the browser on a computer or phone. Customers keep writing to your official business number; nobody needs to use a personal phone.
Do we keep our existing WhatsApp number?
In most cases a number can be moved to the WhatsApp Business Platform. Our team checks your number and guides you through the steps during onboarding.
How do we know the team is meeting its targets?
Reports show first response, resolution time and SLA compliance by agent, team and channel, and supervisors can watch the live queue.
See your own support queue
in beeoneten.
We will connect a channel during the demo and show you how conversations, AI and tickets work together.
Local team in Indonesia · Onboarding support included