Omnichannel Inbox
Every conversation,
one place to answer.
Your team stops switching between apps. Every channel arrives in the same queue, with clear ownership, full history and a timer on every reply.
Multi-agent · SLA tracking · Full conversation history
In queue
14
Agents online
6
First reply
41s
Within SLA
| Customer | Last message | Agent | Window |
|---|---|---|---|
| DA Dewi Anggraini | Yes please, but I have a question about delivery… | Sari | 18h |
| BW Bayu Wicaksono | I transferred the invoice this morning | Finance | 21h |
| NK Nadia Kusuma | Thanks, that is clear now 🙏 | Rian | Closed |
| HP Hendra Putra | Can you ship to Makassar? | AI Agent | 23h |
No more lost messages
Nothing sits unanswered in a personal phone or an inbox nobody checks
Clear ownership
One agent owns each conversation, so customers never get two answers
Context on arrival
Past orders, tags and previous chats load with the conversation
Routing
The right person,
without anyone deciding.
Rules send each conversation where it belongs — by channel, keyword, tag, language or time of day. Workload stays balanced automatically.
| When | Route to | Load |
|---|---|---|
| Channel is Instagram | Sales Ayu, Rafi |
|
| Message mentions “invoice” | Finance Finance team |
|
| Customer tagged VIP | Support — senior Budi |
|
| Outside office hours | AI Agent Always on |
Team capabilities
Built for teams that actually reply.
The detail that matters once more than two people share an inbox.
Multi-Agent Inbox
Your whole team works in one shared workspace.
Smart Assignment
Route by channel, language, team or workload.
Internal Notes
Discuss privately without leaving the thread.
Customer Profile
Contact details, tags and orders in context.
Conversation History
Every past interaction across every channel.
Tags & Segmentation
Organise conversations and build audiences.
SLA Monitoring
Track first response and resolution targets.
Supervisor View
Live visibility across queues and agents.
Getting started
Running in an afternoon.
No migration project. Connect a channel, invite your team, done.
-
1
Connect a channel
Start with whichever channel carries the most traffic today.
-
2
Invite your team
Add agents and group them into the teams you already work in.
-
3
Set the rules
Decide who gets what. You can change this any time.
-
4
Answer
Conversations arrive in the shared queue and your team replies.
Common questions.
Can two agents reply to the same customer?
No. A conversation has one owner at a time. Anyone can read it, add an internal note or take it over, but only the owner can send.
What happens to conversations when an agent is away?
Unanswered conversations can be reassigned automatically after a set time, or picked up by a supervisor from the queue view.
Do we keep the history if a customer switches channel?
Yes. Conversations are grouped by contact, so an email thread and a WhatsApp chat from the same person sit on one profile.
Can we see how the team is performing?
First response time, resolution time and SLA breaches are tracked per agent, per team and per channel.
See it with your
own conversations.
We will connect a channel during the demo so you can watch a real message land in the inbox.
Local team in Indonesia · Onboarding support included