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Messenger

Every Facebook Page
message, answered.

Messages to your Facebook Pages arrive in the shared inbox with your other channels. Answer as a team, automate the routine and keep every customer's history in one place.

Page messages · Multiple Pages · Automation · AI agent

All Pages, one inbox

Manage messages for several brands or locations together.

Instant first reply

Greet every visitor and answer common questions automatically.

Same tools everywhere

Routing, AI, tickets and reports work exactly as on other channels.

Unified profiles

One customer, whichever
channel they pick.

Someone who writes on Messenger today and WhatsApp tomorrow is still one person. Records are matched and merged so the history stays together.

Duplicate detectionMatching emails and phone numbers flagged as one person.
One timelineMessenger, WhatsApp and email in a single history.
Shared tagsLabels and fields follow the customer across channels.

Automation

Quick answers,
built in blocks.

Greet visitors, offer quick-reply buttons, answer common questions and route the rest, with the same building blocks as every other channel.

GreetingsWelcome new visitors with options to choose from.
RoutingSend conversations to the right team or Page owner.
AI agentAnswer from your content and hand over when needed.

Capabilities

Everything you need for Messenger.

Built on Meta's official Messenger Platform for Facebook Pages.

Page messages

Every message to your Pages in the shared inbox.

Multiple Pages

Brands, regions or stores side by side.

Quick replies

Tap-to-answer buttons for customers.

AI agent

Resolves routine questions end to end.

Routing

Assign by Page, topic or language.

Customer profiles

History from every channel in one place.

Tickets

Follow up on issues that take time.

Reporting

Volume and response times per Page.

Follow-up

Issues that need more
than one reply.

Turn a Messenger conversation into a ticket with an owner and a deadline, and keep the customer posted until it is solved.

TicketsTrack issues with an owner and a priority.
SLA timersMake sure follow-ups happen on time.
Internal notesDiscuss privately with colleagues.

Getting started

Connect your Pages in minutes.

You need admin access to the Facebook Pages you want to connect.

  1. 1

    Log in with Meta

    Use an account that manages your Facebook Pages.

  2. 2

    Choose your Pages

    Pick which Pages should send messages to beeoneten.

  3. 3

    Set up replies

    Add greetings, quick replies and routing rules.

  4. 4

    Answer as a team

    Page messages now arrive in the shared inbox.

Common questions.

Can we connect more than one Facebook Page?

Yes. Each Page can be connected and its conversations routed to its own team, or all handled together.

Can we message customers whenever we like?

Messenger lets businesses reply within 24 hours of the customer's last message. Outside that window only limited, non-promotional messages are allowed under Meta's rules.

Do we lose access to messages in Meta Business Suite?

No. Messages are still visible there; your team simply answers from beeoneten, where conversations are assigned and tracked.

Is the AI agent available on Messenger?

Yes. The same AI agent and automation can be used on Messenger as on your other channels.

Connect your Page
during the demo.

We will show you Messenger next to your other channels, with automation and routing set up for your team.

Local team in Indonesia · Onboarding support included