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AI Assistant

Every agent,
at their best.

The AI assistant works beside your team in every conversation: it summarises what the customer wants, drafts a reply from your own content, and polishes the tone. Your agent stays in control and sends.

Book a Demo See where answers come from

Suggested replies · Summaries · Rewrite · Translate · Knowledge search

Agents stay in control

Nothing is sent without a person choosing to send it.

Answers you can check

Suggestions show which article or policy they came from.

New agents up to speed

Good answers from day one, while they are still learning.

Grounded answers

Suggestions from your
own knowledge.

Replies are drafted from your help centre, policies and FAQs, with the source shown, so agents can check before they send.

Your sourcesHelp centre, documents and FAQ sheets.
Knowledge searchFind the right article without leaving the chat.
Cited suggestionsSee the source behind every draft.

Context

Catch up on a long
conversation in seconds.

When a chat is handed over or a ticket is picked up, a short summary tells the agent what happened and what the customer still needs.

SummariesWhat the customer wants, in two lines.
Hand-off notesContext ready when a colleague takes over.
Suggested tagsLabel conversations by topic automatically.

Capabilities

What the assistant can do.

Available in every conversation, on every channel.

Suggested replies

Drafts based on the conversation and your content.

Summaries

Catch up on any conversation instantly.

Rewrite

Friendlier, shorter or more formal in one click.

Translation

Understand and answer in the customer's language.

Knowledge search

Look up answers without switching tabs.

Intent detection

Recognise what the customer is asking for.

Human in the loop

Agents review every suggestion before sending.

Every channel

Works on WhatsApp, Instagram, email and chat.

Impact

Faster replies,
same human touch.

Agents spend less time typing and searching, and more time on the conversations that need judgement.

Less typingStart from a draft instead of a blank box.
Any languageRead and reply across languages with translation.
Consistent toneRewrite replies to match your brand voice.

Getting started

Switch it on for your team.

The more of your own content you connect, the better its suggestions.

  1. 1

    Connect your knowledge

    Add your help centre, policies and FAQs.

  2. 2

    Choose your tone

    Describe how your brand should sound.

  3. 3

    Switch it on

    Enable the assistant for the teams that want it.

  4. 4

    Improve over time

    Update your content when suggestions miss the mark.

Common questions.

Does the assistant send messages on its own?

No. The assistant only suggests. An agent reviews, edits if needed and sends. If you want AI to reply by itself, that is the AI agent.

Where do the suggestions come from?

From the conversation and the knowledge sources you connect, such as your help centre, documents and FAQs. Suggestions show the source they used.

Does it work in Bahasa Indonesia?

Yes. It can read and suggest replies in Indonesian and English, and translate between languages.

What about customer data?

Conversation data is used to produce suggestions for your workspace. Our team can walk you through how data is handled during procurement.

See the assistant work
on your own content.

We will connect a few of your help articles during the demo and show the suggestions it makes.

Book a Demo Talk to Sales

Local team in Indonesia · Onboarding support included