Knowledge Base
AI that answers
from what you know.
Connect your help centre, policies, product sheets and FAQs. beeoneten keeps them in sync and uses them, and only them, to answer customers and help your agents.
Websites · Documents · FAQ sheets · Sync · Citations
Answers from your content
AI uses what you approve, not the open internet.
Always current
Sources re-sync, so a changed policy changes the answer.
Every answer traceable
See which document an answer came from.
For your agents
The right answer,
without searching.
The AI assistant drafts replies from your knowledge base, so agents do not have to dig through folders and old chats.
For your customers
The AI agent speaks
with your facts.
When the AI agent replies to customers, it uses the same approved content, and hands over when the answer is not there.
Capabilities
One source of truth for every answer.
Keep your content current, and every AI answer follows.
Websites
Import pages from your help centre or site.
Documents
Upload policies, manuals and product sheets.
FAQ sheets
Question-and-answer lists in a spreadsheet.
Sync
Keep sources up to date automatically.
Test questions
Try a question and see the answer and source.
Scope control
Choose which sources each AI agent may use.
Multilingual
Answer in Indonesian or English from the same content.
Content gaps
Questions your content does not cover yet.
Getting started
Build your knowledge base in an afternoon.
Start with the content you already have.
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1
Add your sources
Website pages, documents and FAQ sheets.
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2
Test with real questions
Check answers and their sources.
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3
Fill the gaps
Add content where answers are missing or unclear.
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4
Use it everywhere
Switch on the assistant and the AI agent.
Common questions.
What kinds of content can we add?
Web pages such as your help centre, documents such as policies and manuals, and question-and-answer lists. Our team can advise on the best format for your content.
Will the AI answer questions that are not in our content?
It is set up to answer from your knowledge base. When the answer is not there, the AI agent hands over to a person instead of inventing one.
How do we update an answer?
Update the source, such as the help article or document. After it syncs, new answers use the updated content.
Can different teams use different content?
Yes. You can choose which sources each AI agent uses, for example separate content for sales and for support.
Bring your help content
to the demo.
We will connect it and ask it your customers' real questions together.
Local team in Indonesia · Onboarding support included