Status
Platform status.
How we keep you informed about the availability of beeoneten, planned maintenance and incidents.
A live status page is being prepared
Live, automatically updated status for each part of the platform will be published here. Until then, customers are informed about incidents and planned maintenance directly by our team. If something is not working for you, report it and we will respond as quickly as possible.
Components
What the status page will cover.
Each part of the platform will have its own status.
Inbox and app
The beeoneten web app your team works in.
Messaging
Sending and receiving on each channel.
API
Requests from your applications.
Webhooks
Event delivery to your endpoints.
AI
The AI assistant and AI agent.
Channel providers
Issues at WhatsApp, Meta or other providers that affect delivery.
Incidents
How we handle an incident.
Clear updates from the first sign of a problem until it is resolved.
-
1
Detect
Our team investigates as soon as a problem is noticed or reported.
-
2
Inform
Affected customers are told what is happening and what is affected.
-
3
Update
We share progress until the problem is fixed.
-
4
Explain
For significant incidents, we explain the cause and what we changed.
Common questions.
Messages are not arriving. Is it beeoneten or WhatsApp?
It can be either. Channel providers such as WhatsApp occasionally have their own outages. Report the problem with the time and number affected, and we will tell you where the issue is.
How will we hear about planned maintenance?
Planned maintenance is announced to customers in advance, scheduled outside busy hours where possible.
Something not
working?
Tell us what you are seeing. Include the channel, the time and a screenshot if you can.
Local team in Indonesia