Analytics
See how every
conversation is going.
Response times, workload, SLA and channel trends, measured across every channel in one place. Managers see what needs attention without building a single spreadsheet.
Team performance · SLA · Channels · Campaigns · Export & API
One view of every channel
WhatsApp, Instagram, email and chat measured the same way, side by side.
Numbers you can act on
Response times, backlog and SLA breaches, broken down to the team and agent.
No spreadsheets to build
Reports are ready the moment conversations start. Export only when you want to.
Team performance
Know how your team
is really doing.
Compare agents and teams on the same queue, see live workload, and find out where response times slip before customers notice.
Channels & demand
Staff for the hours
customers actually write.
See which channels carry the most conversations, when demand peaks, and which topics are growing, so you can plan people and content around them.
Capabilities
Reports for every part of the operation.
From the support queue to campaigns and automation, measured in the same place.
Overview dashboard
The few numbers that matter, for today, this week or any range.
Response times
First response and resolution, as medians, not misleading averages.
Agent performance
Fair comparisons across agents working the same queue.
SLA reports
Targets met, missed and at risk, by team and priority.
Campaign results
Delivered, read, replied and opted out for every send.
Automation impact
How many conversations flows and the AI agent handled end to end.
Filters
Slice any report by channel, team, tag, agent or date.
Export and API
Take the data anywhere: CSV, scheduled email or API.
Your data
Take the numbers
wherever you need them.
Export a report, send a weekly summary to managers, or pull everything into the tools your analysts already use.
Getting started
Useful reports from day one.
Most of the work is done the moment your first channel is connected.
-
1
Connect your channels
Reporting starts with the first conversation. There is nothing to configure.
-
2
Set your targets
Add SLA targets and business hours so the numbers measure what you expect.
-
3
Pick your views
Save the filters each manager cares about as their own view.
-
4
Share the results
Schedule a weekly summary, or export for your own analysis.
Common questions.
Do we need to set anything up before reports work?
No. Conversations are measured from the moment a channel is connected. Adding business hours and SLA targets makes response-time and SLA reports reflect how you actually work.
Are response times counted outside business hours?
Not when business hours are set. A message that arrives at night is measured from the start of the next working day, so agents are not penalised for hours they are not working.
Can managers only see their own team?
Yes. Access to reports follows roles, so a team lead can be limited to their own team's numbers.
How far back does reporting go?
Reports cover your full conversation history in beeoneten. Pick any date range, or compare one period with another.
Can we combine this with our own data?
Yes. Export to CSV, or use the reporting API to send the numbers to your BI tool or data warehouse alongside sales and product data.
See your own numbers
in the demo.
Connect a channel during the call and watch the reports fill in with real conversations.
Local team in Indonesia · Onboarding support included