Email & SMS
Email and SMS,
in the same place as chat.
Support email arrives in the shared inbox next to WhatsApp and Instagram, assigned and tracked. SMS covers one-time passwords, alerts and every customer who is not on a chat app.
Shared email inbox · Tickets · SMS · OTP · Fallback
One inbox for everything
Email, SMS and chat handled by the same team, with the same tools.
Every email owned
Assigned, timed and tracked until it is answered.
Reach without apps
SMS works on every phone, with or without internet.
Support email that
nobody forgets.
Instead of a shared mailbox that everyone reads and nobody owns, each email is assigned, timed and tracked like any other conversation.
SMS
The channel that
reaches every phone.
Send codes and alerts by SMS, or use it as a fallback when a WhatsApp message cannot be delivered.
Capabilities
Everything you need for email and SMS.
The reliable channels, managed with the same tools as chat.
Shared inbox
Email next to every chat channel.
Routing
Assign by address, topic or customer.
Templates
Saved replies for common questions.
Tickets and SLA
Deadlines for every email that needs work.
SMS OTP
Codes delivered by SMS.
SMS alerts
Notifications to any phone.
API
Send email and SMS from your systems.
Reporting
Response times and delivery rates.
One customer view
Email and chat,
on one profile.
A customer who emails today and chats tomorrow is still one contact, with the whole history in one timeline.
Getting started
Set up email and SMS.
Our team helps with sender setup and registration.
-
1
Connect your support address
Forward it to beeoneten or connect the mailbox.
-
2
Set up your SMS sender
We help with sender name registration where required.
-
3
Set routing and templates
Decide who answers what, and save common replies.
-
4
Answer from one inbox
Email, SMS and chat, handled together.
Common questions.
Can customers reply to our SMS messages?
It depends on how the sender is set up. Alerts and codes are usually sent from a registered sender name that does not accept replies. Talk to our team if you need two-way SMS.
Do we keep our existing email address?
Yes. Customers keep writing to the same address; messages are brought into beeoneten and replies go out from that address.
When should we use SMS instead of WhatsApp?
Use WhatsApp where customers are on it, and SMS for numbers that are not, for customers without internet, or as a fallback when a WhatsApp message fails.
Is email included in reporting?
Yes. Email response times and volumes appear in the same reports as every other channel.
Bring your support mailbox
to the demo.
We will show you how email works next to chat, and how SMS fits your notifications.
Local team in Indonesia · Onboarding support included