EN ID
Sign In Book a Demo
Product
Omnichannel Inbox Automation Campaigns Ticketing & SLA Contacts & CRM Analytics
Solutions
Marketing Sales Customer Service Operations
Channels
WhatsApp Business Google RBM/RCS Instagram Messenger Telegram Email & SMS Live Chat
AI
AI Assistant AI Agent Knowledge Base
Developers
API Overview Documentation Webhooks Status
Resources
Blog Help Center Integrations Partners
Pricing
Book a Demo Sign In

Telegram

Your Telegram bot,
with a team behind it.

Connect your bot and let it handle menus and routine answers. When someone needs a person, the conversation lands in the shared inbox with everything that was said.

Book a Demo See bot building blocks

Bots · Buttons · Shared inbox · Updates · API

Bot and team together

Automate the routine, and step in personally whenever it matters.

No server to maintain

beeoneten hosts the bot logic; you only provide the token.

One place for every channel

Telegram sits beside WhatsApp, Instagram and email.

Bots

Menus and answers
without code.

Build the bot's replies, button menus and branches with the same blocks you use on every other channel. No server of your own to run.

Button menusInline buttons that guide users to the right answer.
CommandsRespond to /start, /help and your own commands.
AI answersLet the AI agent handle open questions.

Shared inbox

When the bot is not
enough, a person is.

Hand any conversation to your team. They see the user's history across Telegram, WhatsApp and email, and reply from the same inbox.

Hand-off to peopleRoute to the right team when a user needs help.
Full historyBot and human messages in one thread.
Internal notesDiscuss privately before replying.

Capabilities

Everything you need for Telegram.

Built on the official Telegram Bot API.

Inline buttons

Tap-to-choose menus in the chat.

Commands

Custom slash commands for your bot.

Flows

Branching conversations built visually.

AI agent

Natural answers from your own content.

Shared inbox

Your team replies when the bot hands over.

Updates

Messages to people who started the bot.

API and webhooks

Connect the bot to your own systems.

Reporting

Conversations and response times.

Updates

Keep subscribers
informed.

Send schedules, reminders and alerts to people who started your bot, and track what was delivered.

UpdatesSchedules, reminders and announcements.
SegmentsSend only to the users it concerns.
Delivery trackingSee what reached each user.

Getting started

Connect a bot in minutes.

All you need is a bot token from Telegram's BotFather.

  1. 1

    Create a bot

    Use BotFather in Telegram to create it and copy the token.

  2. 2

    Connect it

    Paste the token into beeoneten.

  3. 3

    Build the first menu

    Add a greeting, buttons and the answers behind them.

  4. 4

    Invite your team

    Decide who takes over when users need a person.

Common questions.

Can our bot message people first?

No. Telegram bots can only message users who have started a conversation with the bot. After that, the bot can send them updates.

Do we need our own server for the bot?

No. beeoneten receives the bot's messages and runs its menus and automations. You only need the bot token.

Can the bot work in groups?

Telegram bots can be added to groups. Talk to our team about how you want group messages handled.

Can a person take over from the bot?

Yes. Any conversation can be handed to your team, who reply from the shared inbox.

Show us your bot
and your use case.

We will connect it during the demo and build its first menu with you.

Book a Demo Talk to Sales

Local team in Indonesia · Onboarding support included