Help Center
How can we help?
Find guidance on setting up and running beeoneten, or contact our team. We reply in Indonesian and English.
Topics
Browse by topic.
Ask our support team about any of these. Step-by-step guides are shared during onboarding.
Connecting channels
WhatsApp, Instagram, Messenger, Telegram, email, SMS and live chat.
Team and roles
Inviting agents, teams, roles and working hours.
Inbox and routing
Assignment rules, notes, tags and saved replies.
Automation
Workflows, auto replies and follow-ups.
AI
The assistant, the AI agent and the knowledge base.
Campaigns
Templates, segments, opt-in and scheduling.
Billing and plans
Invoices, payment and changing your plan.
API and webhooks
Credentials, documentation and integrations.
Getting support
The fastest way to an answer.
A little detail up front saves a lot of back and forth.
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1
Describe what happened
What you were doing, what you expected and what you saw.
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2
Add a screenshot
A picture of the screen or error helps us find it quickly.
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3
Tell us the channel
Which channel or number is affected, if any.
Frequently asked.
How do I connect our WhatsApp number?
WhatsApp numbers are connected to the WhatsApp Business Platform through beeoneten. Our team guides you through verification and setup during onboarding; contact support if you are adding a new number.
How do I add a new agent?
An admin can invite agents by email from the team settings, and choose their role and team.
Why was my WhatsApp template rejected?
Meta reviews every template. Common reasons are unclear wording, missing variable examples or content that does not match the chosen category. Contact support and we will help you revise it.
Where do I find my invoices?
Contact our team and we will send copies of your invoices.
Still need help?
Talk to us.
Our team is happy to help with setup, questions and anything that is not working as expected.
Local team in Indonesia